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Cisco IPCC概述...

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bonnie0202 发布于: 2008-11-3 11:52 655 次浏览 3 位用户参与讨论
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<p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 3;"><b><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco IP <place wst="on"></place><place></place><placename wst="on"></placename><placename></placename>Contact<placename></placename><placename></placename>&nbsp;<placetype wst="on"></placetype><placetype></placetype>Center<placetype></placetype><placetype></placetype><place></place><place></place><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 4;"><b><span style="LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">在</span></b><b><span lang="EN-US" style="LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt;">Contact Center</span></b><b><span style="LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">中建立通往</span></b><b><span lang="EN-US" style="LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt;">IP</span></b><b><span style="LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">语音的桥梁</span></b><b><span lang="EN-US" style="LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt;"><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">通过将</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">电话与联系中心解决方案进行结合</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,Cisco IP Contact Center(IPCC-Cisco IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">联系中心</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">提供了一整套出色的产品</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">允许使用</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">电话的座席接收时分多路复用</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(TDM)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">与</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">语音</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(VoIP)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">呼叫。由于</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">能够与传统呼叫中心平台以及网络集成</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">因此提供了一条向基于</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">的客户联系功能迁移的途径</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">同时充分利用了以前的技术投资。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">作为</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco AVVID(</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">语音、视频与数据集成体系结构</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">的一部分</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">可安装在单点环境中</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">也可集成到多点网络联系中心企业中。其具体功能包括智能呼叫路由、自动呼叫分配</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(ACD)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">功能、网络到桌面计算机电话集成</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(CTI)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">、交互式语音响应</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(IVR)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">集成、呼叫排队与综合报告功能。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">基于标准的开放式体系结构还可支持基于</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Web</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">的客户联系</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">包括协同浏览、文本聊天以及</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">e-mail </span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">响应管理。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">利用公司的现有</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">网络</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">优化了在广域网</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(WAN)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">基础设施中的投资并降低了管理开支。此外</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">这一以</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">为中心的体系结构允许企业轻松拓展联系中心的覆盖范围</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">增加远程节点、远端座席与知识型员工座席。不管您的公司是在扩大现有业务的规模还是正在建立自己的第一个联系中心</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,Cisco IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">均可帮助您获得最低的合并网络成本与性能优势。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 4;"><b><span lang="EN-US" style="LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt;">IPCC</span></b><b><span style="LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">功能与优势</span></b><b><span lang="EN-US" style="LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt;"><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">基于技能的预选路由功能</span></b><b><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">预选路由功能可在每个呼叫到达</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">网络或公共交换电话网</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(PSTN)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">、还未被发送到某个座席或其它目的地之前为其作出路由决策</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">从而使</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">能够对客户需求进行区分</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">将每个呼叫基于全网一次性发送到最佳的应答目的地。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">为了确保作出最佳路由决策</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">系统将根据技能对</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">座席进行分组。系统直接从每个座席的桌面接收实时相关状态信息</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">从而可以选择最佳的空闲</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">座席。此外</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">脚本编辑器提供了一套标准的路径选择规范和工具</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">以便根据业务需要轻松定制呼叫流程。对多点联系中心来说</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">直接面向</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">座席进行分配选择有助于改进联系中心的性能与客户服务质量。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 5;"></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><b><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">综合报告</span></b><b><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></b><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">ICM</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">软件的开放式体系结构允许对来自</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Internet</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">、电信商网络、</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco CallManager ACD</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">、</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IVR</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">、座席桌面以及其它资源的精确、及时性信息进行合并。这些信息存储在一个</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Microsoft SQL Server (structured</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">查询语言</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">数据库中</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">用于进行实时与历史呼叫中心报告。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">ICM</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">系统报告工具包可使用户利用所提供的模板生成报告</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">在特定要素中添加具体的、受监测阈值</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">获得更详细的报告</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">使报告以规定的间隔运行。用户还可用</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">ICM</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">软件所配的报表生成器建立定制报告</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">以控制并显示信息或将数据输出到业界标准的格式文件以便于其它应用。对报告的浏览可从一个</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">ICM</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">管理工作站、任何授权的基于浏览器的桌面系统或任何其它符合开放数据库连通性</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(ODBC)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">的桌面应用进行。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">此外</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">还具有座席级的报告功能</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">包括实时于历史座席数据。座席报告允许</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">用户浏览从全网到某个特定座席的信息。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 4;"></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 220%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo6; tab-stops: list 36.0pt;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 220%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco VoIP</span></b><b><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">网关</span></b><b><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">每个</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">解决方案均包括</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco VoIP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">网关</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">该网关通过将模拟与数字语音转化为</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">包并在</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">PSTN</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">与</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco AVVID IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">电话网络之间建立连接路径。该网关由</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco CallManager</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">进行管理与控制。为满足各种不同的业务要求</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,Cisco</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">提供了一系列</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">VoIP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">网关。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco IP</span></b><b><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">电话</span></b><b><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">与</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">连接的座席使用</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco IP Telephone 7960</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">。这种功能齐全的第二代语音设备利用</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">传输技术将数据和语音合并到单个网络基础设施上</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">,</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">包括一个布线架、一个用于园区网或支局的以太网交换机平台及用于运作与管理</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">(OAM)</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">的综合管理系统。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco 7960</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">提供了</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">6</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">个可编程的线路</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">/</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">特性按钮和</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">4</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">个交互式软键,用于指导用户使用呼叫特性与功能。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">电话还带有一个基于象素的大型显示屏,可提供日期与时间、呼叫者姓名、呼叫者号码以及拨出的数字等信息。此外,该显示屏还提供特性与线路状态、扩音器(免提)与话机特性以及一个用于控制扩音器、话筒或听筒麦克风的弱音按钮。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><br/>&nbsp;&nbsp;&nbsp;<p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">交互式语音响应设备</span></b><b><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">在</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">中,</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IVR</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">可向</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">ICM</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">发起路由请求、同时也可提供信息源,并可生成结合的实时与历史报告。此外</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IVR</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">还为</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">解决方案提供了队列点。如果在收到呼叫时无合适的座席可转接,</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">将使用</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IVR</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">对呼叫进行处理,如播放通知、收集数字或在将呼叫重新路由到一个目标应答处之前提供另外一种路由选择。用户可使用各种</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">VIR</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">选项,包括</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco IP-IVR</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">以及</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">系统合作伙伴提供的解决方案。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 4;"><b><span style="LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">总结</span></b><b><span lang="EN-US" style="LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt;"><p></p></span></b></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">Cisco IPCC</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">提供了一种将</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">VoIP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">引入联系中心的出色迁移战略,同时保护了原有投资。其具体功能包括智能呼叫路由、</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">ACD</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">功能、网络到桌面</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">CTI</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">、</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IVR</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">集成、呼叫排队以及综合报告等。该平台以</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;">IP</span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">为中心的体系结构允许轻松拓展联系中心企业的范围。该解决方案可以部署在单点与多点环境中。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><br/>&nbsp;&nbsp;&nbsp;<p></p></span></p><p></p><p></p><p></p><p></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 4;"></p><p class="MsoNormal" align="left" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 160%; TEXT-ALIGN: left; mso-pagination: widow-orphan; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;"></span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: Arial; mso-font-kerning: 0pt;"><p></p></span></p><p></p><p></p><p></p><p></p><span lang="EN-US"><p><font face="Times New Roman">&nbsp;</font></p></span><p></p><p></p><p><br/><strong><font color="#d60808">更多内容请点击</font>:</strong><br/></p><p><strong><font color="#0729b5">或者拨打思科官方售前热线:4007332323-500</font></strong></p>
[此贴子已经被作者于2008-11-3 11:55:11编辑过]

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bonnie0202 发表于 2008-11-13 14:25:00
请大家多多支持我哈!
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bonnie0202 发表于 2008-11-17 15:02:00
还请大家多多支持我啊,我自己顶得好辛苦哦!<br/>那么多人看哪怕有一个人回帖也好啊。。。。555
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cuienchao 发表于 2008-12-4 14:15:00
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